Customer Support
At Red Otter Farms, we are committed to delivering the freshest, highest-quality produce. We understand that sometimes things don't go as planned, and we're here to make it right.
We guarantee that all produce will reach you fresh and in excellent condition. If you're not completely satisfied with the quality of any item, we'll make it right.
All our products are delivered within 36 hours of harvest to ensure maximum freshness and nutritional value.
You may request a return or refund if:
Due to the perishable nature of our products, return requests must be made within 24 hours of delivery.
Please inspect your order immediately upon delivery and contact us right away if there are any issues.
Email us at support@redotterfarms.in or call our customer service within 24 hours of delivery.
Include your order number, photos of the product, and a description of the issue.
We'll review your request and provide a solution within 24 hours.
Once your return is approved, you can choose from the following options:
Receive a full refund to your original payment method within 5-7 business days.
Get a replacement product delivered at no additional cost as soon as possible.
Receive store credit for future purchases with an additional 10% bonus.
For partial issues, receive a refund for the affected items only.
The following items cannot be returned:
You may cancel your order at no charge before it has been harvested and packed. Once harvesting begins, cancellations may be subject to a restocking fee.
To cancel an order, contact us immediately at support@redotterfarms.in with your order number.
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.
If you have any questions about our Returns and Refund Policy, please don't hesitate to contact us:
Red Otter Farms Customer Support
Email: support@redotterfarms.in
Phone: Available Monday-Saturday, 9 AM - 6 PM IST
Website: www.redotterfarms.in
Last updated: February 17, 2026
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